Welcome to our FAQs page! Here, you’ll find answers to the most common questions about Andug Services — from money transfers and immigration support to accommodation and student guidance.
We’ve compiled this resource to provide you with quick, clear, and helpful information so you can move forward with confidence. If you don’t find what you’re looking for, our team is just a message away!
Money Transfer faqs
We provide fast, informal transfers between Ghana and other countries (WAEMU, Africa, Europe, USA, etc.). You send us the cash (or mobile money), and we ensure the recipient gets the equivalent amount in their local currency through our trusted partners.
We specialize in transfers to/from: WAEMU: Benin, Togo, Burkina Faso, Côte d’Ivoire, Senegal, Mali, Niger. Other African countries: Nigeria, South Africa, Kenya, etc. Global: USA, UK, Canada, Australia, China.
See list of all supported countries.
WAEMU/Africa: Instantly, Same day or within 24 hours. Europe/USA/Asia: ???????????????????????????????????????????????(Urgent transfers available for higher fees.)
Fees depend on:
WAEMU/Africa: 5% Transfer amount ?????????????????
Minimum: ~100 GHS (or equivalent). Maximum: Varies by destination. Large amounts may require advance notice.
Visit our office or contact us via WhatsApp/phone.
Recipient’s phone number, name, location, and contact.
Pay in cash or mobile money (MTN/Vodafone/AirtelTigo).
Get a screenshot confirmation to share with the recipient.
Mobile wallet (MoMo, Orange Money, etc.).
Cash pickup at our partner locations (we’ll share details).
Yes! We’ve served 1,000+ clients with:
No scams: Recipient confirms receipt before we finalize.
Discreet handling: No sensitive bank details needed.
Trackable transfers: Get updates via SMS/WhatsApp.
Contact us immediately with your issue. We’ll resolve delays or errors within 24 hours or a few days.
Absolutely! We accept cash and mobile money—no bank needed.
Properties/Accommodation faqs
Browse listings or “WhatsApp Agent” to inquire. We’ll schedule a viewing (in-person or virtual) and guide you through the rental process.
It depends on the property. Each listing clearly states what’s included.
We’ll provide a signed receipt and contract for transparency.
Absolutely! request a live video walkthrough via WhatsApp.
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Short-term stays: 3 nights minimum.
Student housing: 1 month (flexible for academic semesters).
No hidden fees! Our service is free for tenants. Property owners cover our fees.
Discuss terms upfront! Some landlords allow subletting or partial refunds. We’ll help negotiate fairly.
If the property is available, within 24-48 hours after payment and contract signing.
Yes, all leases comply with Ghanaian tenancy laws. We provide English/French copies for review.